Shipping policy

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

For simple flat rate shipping: We offer $9.99 flat rate shipping in USA via UPS during regular seasons. We offer 15.00 flat rate shipping in USA via UPS during the holiday season from November to December.

Local delivery

Free local delivery is not available for any orders.

In-building pickup

You can skip the shipping fees with free local pickup at BIZ WORKS BUILDING. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 3 to 5 business days. We will send you an email when your order is ready along with instructions.

Our in-building pickup hours are 8am-4pm on Monday-Friday. Please have your order confirmation email with you when you come.

International Shipping not available!!

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at info@thenursedolls.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes is not allowed. Most carriers require a physical location.

Refunds, returns, and exchanges

Summarize your return policy here and link out to your full return policy page if you have one.

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@thenursedolls.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@thenursedolls.com.